As professional business people I am sure that you offer value for money for your customers, and if your customer was not satisfied I am also sure you would rectify the matter.
Now that got me thinking.
Several weeks ago we went to a great new sporting venue in Cardiff. The new home of Cardiff City Football club and Cardiff Blues Rugby club. The Blues were playing Australia as part of the Autumn international series.
It was one of those spur of the moment decisions to watch the match, and for one of our party it was her first ever rugby match, and also our first visit to the stadium.
Oh what a huge disappointment it was. Cardiff were definitely not on form, so the match was very lack lustre.
Did I get value for money?
I don’t think so.
Could I get a refund ?
I don’t think so
So is that right, is it fair. What is your view?
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